Shipping Policy

 

Thank you for choosing Whoosh India, your ultimate destination for stylish and comfortable kids'

fashion. Please take a moment to review our Shipping Policies to ensure a smooth shopping experience.

1. Shipping Destinations:

We are pleased to offer shipping services across India, bringing the magic of Whoosh fashion to various cities and towns nationwide.

2. Order Processing:

We understand your excitement to receive your order promptly. Our dedicated team ensures that your order is processed within 1-3 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods:

We have partnered with trusted courier services to provide reliable and timely deliveries. Standard shipping ensures that your package will be delivered within 5-7 business days from the dispatch date. For select locations, we offer expedited shipping, with delivery within 5-6 business days.

4. Shipping Charges:

a. Cash on Delivery (COD): For the convenience of our customers, we offer Cash on Delivery (COD) service with a shipping charge of Rs. 250.

b. Prepaid Orders: Enjoy the benefit of free shipping on prepaid orders. No shipping charges apply when you choose the prepaid payment option.

5. Order Tracking:

Once your order is dispatched, you will receive an email confirmation containing your tracking information. This information will allow you to stay updated on the progress of your delivery. You can also contact our customer support team for assistance with tracking your order.

6. Undeliverable Packages:

In the event of an undeliverable package due to incorrect address information provided by the customer, the package will be returned to us. Our customer support team will get in touch with you to update the correct shipping details. Please note that additional shipping charges may apply for redeliveries due to address inaccuracies.

7. Delivery Attempts:

Our courier partners will make multiple attempts to deliver your package. If the delivery is unsuccessful despite several attempts, the package may be returned to us. For re-deliveries, kindly contact our customer support team. Please note that additional charges may apply for re-deliveries.

8. Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please notify our customer support team within 48 hours of receiving your package. We will be glad to assist you in resolving the issue and arranging for a replacement or refund, as appropriate.

9. Contact Information:

For any shipping-related queries or concerns, feel free to get in touch with our customer support team:

Phone: +91 9216716761

Email: whooshfashionjaipur@gmail.com

Thank you for choosing Whoosh India. We are committed to delivering fashion that delights your little ones and ensures a memorable shopping experience. If you have any further questions, please refer to our FAQs or reach out to our customer support team. Happy shopping!