Return and Exchange Policy – whooshfashion
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Return and Exchange

Thank you for shopping with Whoosh India, a Jaipur-based kid's fashion brand. We are committed to providing you with high-quality products and excellent customer service. Please read our Return and Exchange Policy carefully before making a purchase. By shopping on our E-Commerce Shopify website, you agree to the terms outlined below:

  1. Return and Exchange Policy Overview

At Whoosh India, we take pride in the quality of our products and strive to ensure that every customer is satisfied with their purchase. However, we offer returns and exchanges only for different sizes, colours, styles, manufacturing defects, or damage while shipping.

  1. Eligibility for Return and Exchange

We accept returns and exchanges for products in the following situations:

Different Sizes, Colours, or Style: For items with variations such as size, colour, or style that do not match your order or the product image, we offer a hassle-free return process. You can initiate a return within seven days from the date of delivery. Plus, we provide the added convenience of free return shipping.

Manufacturing Defect: If you happen to receive a product with a manufacturing defect, please reach out to us promptly to initiate a return and exchange process tailored to your preference. We will thoroughly assess the issue and provide you with both options, a replacement for the same item or a refund, according to your choice.

Shipping Damage: If your product arrives damaged due to shipping, please notify us within seven days of receiving the product. We may require photos of the damaged product and packaging to process your claim. We will arrange for a replacement or refund based on the extent of the damage.

Note: We suggest you make a video while opening the product so we can proceed promptly to help you. We take pride in offering free return shipping on all orders.

  1. Return and Exchange Process

To initiate an exchange, please follow these steps:

Contact Us: If you believe you are eligible for an exchange or return, please contact our customer support team. Provide your order number, a description of the issue, and any relevant photos and videos as guided.

Review and Approval: Our customer support team will review your request and may request additional information or images to assess the situation.

Confirmation: Once your exchange is approved, we will provide instructions on proceeding.

Note: We gladly offer only a one-time exchange to ensure your satisfaction.

  1. Non-Eligible Items

Please note that the following items are not eligible for exchange:

  • Products worn, washed, altered, or damaged after delivery.
  • Items returned without prior authorisation from our customer support team.
  1. Contact Information

For any questions or concerns related to returns and exchanges, please get in touch with us using the following information:


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